A real person reads every email. Response times vary by queue — we've listed the right inbox below so your message lands with the right team member from the start.
For product questions, demo requests, partnership enquiries, or anything that doesn't fit another category, reach out to:
hello@ddstext.com · response within one business day
Evaluating DDSText for a DSO or multi-location group? Our team can walk you through per-location pricing, custom onboarding, and white-glove migration from Weave or another incumbent.
sales@ddstext.com · response within 4 business hours
BAA requests, sub-processor questions, data deletion requests, and any other compliance or legal matters go here. We return a signed BAA within one business hour during business hours.
compliance@ddstext.com · BAA SLA: 1 business hour · other requests: next business day
For integration issues, API questions, and hands-on troubleshooting, our documentation is the fastest starting point — it covers PMS sync, RCS setup, DDSAi configuration, and our full REST API.
Can't find what you need? Email hello@ddstext.com and we'll connect you with an engineer.
Live platform status and incident history are published at status.ddstext.com. Pro and DSO customers receive incident notifications via email automatically. For urgent production issues, email hello@ddstext.com with "URGENT" in the subject line.