The rules of the road.

Agreement to terms

These Terms of Service ("Terms") govern your access to and use of DDSText, operated by THE DDS COMPANY ("we," "our," or "us"), a Wyoming company. By creating an account or using the service you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the service.

Description of service

DDSText is a HIPAA-covered dental patient communication platform that provides RCS business messaging, SMS/MMS, AI-assisted auto-replies (DDSAi), appointment reminder workflows, recall automation, practice management system integrations, and related features for dental practices in the United States and Canada.

Eligibility & accounts

• You must be at least 18 years old and legally authorised to enter contracts on behalf of the dental practice you register.
• You are responsible for maintaining the confidentiality of your login credentials. Do not share accounts — the platform enforces one login per team member.
• You must notify us immediately at hello@ddstext.com if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms, with or without prior notice depending on severity.

Acceptable use

You agree not to use DDSText to:

• Send unsolicited marketing messages (spam) or messages to patients who have opted out
• Transmit patient PHI outside the controls established in your BAA
• Violate any applicable law, regulation, or carrier code of conduct (including TCPA and 10DLC rules)
• Reverse-engineer, scrape, or attempt to extract the underlying platform code or AI models
• Impersonate another practice, provider, or entity
• Introduce malware or attempt to interfere with the availability of the service

HIPAA obligations

If your use of DDSText involves the processing of protected health information (PHI), a Business Associate Agreement (BAA) is required and automatically included with every paid subscription. You are responsible for using the platform in a manner consistent with your own HIPAA obligations as a Covered Entity. See our HIPAA BAA page for the full agreement text.

Payments & billing

• Subscriptions are billed monthly or annually in advance via Stripe.
• All fees are in US dollars. Prices are listed on our pricing page and subject to change with 30 days' notice.
• You authorise us to charge the payment method on file for recurring subscription fees.
• Except where required by law, fees are non-refundable. If you cancel mid-period, access continues until the end of the paid period.
• Overdue invoices may result in service suspension after a 7-day grace period.

Intellectual property

The DDSText platform, its code, AI models, design, trademarks, and brand assets are owned by THE DDS COMPANY and protected by copyright, trademark, and other intellectual-property laws. Nothing in these Terms grants you a right to use our marks or branding.

You retain all rights to patient data and practice data you upload to DDSText. By using the service you grant us a limited licence to process that data solely to provide the service as described in these Terms and the BAA.

Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE DDS COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, LOST PROFITS, OR LOSS OF DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless THE DDS COMPANY and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the service, your violation of these Terms, or your violation of any third-party rights.

Governing law & disputes

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law principles. Any dispute that cannot be resolved informally will be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Wyoming. You waive any right to participate in a class action.

Changes to these terms

We may update these Terms at any time. For material changes we will provide at least 14 days' advance notice via email to your account's registered address. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

Contact

• General questions: hello@ddstext.com
• Legal / compliance: compliance@ddstext.com
• THE DDS COMPANY · Wyoming, USA