DDSAi handles routine patient messages — insurance FAQs, hours, rescheduling — with confidence scores and optional staff review.
DDSAi is the in-product AI assistant inside DDSText. It can run in fully autonomous mode or hold replies below a confidence threshold for staff approval.
Before any prompt reaches an external language model, patient identifiers and clinical details are redacted. The full conversation remains in your HIPAA-controlled environment.
Autonomous mode sends replies when confidence exceeds your threshold. Review mode queues lower-confidence drafts for front-desk approval — common during the first two weeks live.
See /use-cases/after-hours-replies for workflow examples and /faq for redaction implementation details.