Everything the front desk, the practice owner, and the IT manager asks before and after going live. Can't find your answer here? Email hello@ddstext.com.
DDSText is a HIPAA-safe dental patient texting platform that combines verified RCS, SMS, MMS, WhatsApp Business, and Instagram Direct with DDSAi, a dental-domain AI auto-reply that redacts PHI before any external model call. It is built by THE DDS COMPANY and serves only dental practices.
RCS (Rich Communication Services) is the modern carrier-grade upgrade to SMS. Verified RCS displays your practice name and logo, supports read receipts and tap-to-confirm, and offers higher engagement than plain SMS. DDSText is, to our knowledge, the first verified RCS sender in dental.
Yes. DDSText includes a Business Associate Agreement (BAA) on every paid plan at no extra cost. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256), every PHI access is audit-logged, and sub-processors are publicly disclosed at /hipaa-baa.
DDSText integrates with all major dental practice management systems. Read/write capabilities vary by PMS; the full integration overview is at /integrations.
DDSAi runs in one of two modes: autonomous reply, or staff-review threshold. Before any LLM call, PHI is redacted from the prompt. Every reply surfaces a confidence score. Office settings control the threshold at which DDSAi defers to a human.
Pro is $49/month per location. Includes verified RCS, DDSAi auto-reply, SMS/MMS, WhatsApp, Instagram DM, PMS sync, campaigns, and analytics. BAA included. Month-to-month, no long-term contract.
Onboarding takes 1–3 business days. We assist with phone number porting, contact list import, and template migration. See /migration for the full process.
Submit a port-in request from the dashboard with a recent carrier bill and Letter of Authorization. Ports typically complete within 5–10 business days.
Yes. There are no long-term contracts. You retain export access to your message history during your final billing period.
A signed BAA is included automatically with every paid plan. To request the document for your records, email compliance@ddstext.com.
API documentation is at /docs. Webhooks, REST endpoints, and OAuth scopes are documented there.